Privacy Policy

Welcome to Pizza Inn ("we," "us," "our," or "the Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzainn-new.rest, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services"). We operate as a food service business in the United States and are committed to complying with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. Who We Are

Pizza Inn is a food service company operating in the United States. We operate our online presence through the domain pizzainn-new.rest. For all privacy-related matters, you may contact us using the details provided below.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Information You Provide to Us

When you interact with our website, create an account, place a food order, sign up for promotions, or contact our customer service team, you may voluntarily provide us with personal information, including:

• Contact Details: Full name, mailing address, billing address, delivery address, email address, and phone number.
• Account Credentials: Username, password, and security questions if you create a user account on our platform.
• Payment Information: Credit card numbers, debit card details, and other payment method information. Note that payment information is processed through secure third-party payment processors and is not stored on our servers in its raw form.
• Order Information: Details about the food items you order, customization preferences, special dietary requests, delivery instructions, and order history.
• Communications: Any messages, feedback, complaints, or correspondence you send to us via email, contact forms, or other channels.
• Marketing Preferences: Your preferences regarding receiving marketing and promotional communications from us.

2.2 Information Collected Automatically

When you visit our website at pizzainn-new.rest, certain information is collected automatically through your browser and device. This includes:

• Usage Data: Pages viewed, links clicked, time spent on each page, referring URLs, search terms used within our site, and the sequence of your actions on our platform.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Location Data: Approximate geographic location derived from your IP address, or more precise location data if you grant permission through your mobile device.
• Log Data: Server logs that record information about your interactions with our website, including timestamps, error reports, and activity logs.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for details).

2.3 Information From Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive information from those platforms in accordance with your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services may provide us with aggregated and anonymized information about how users interact with our website.
• Delivery Partners: If we work with third-party delivery platforms or logistics partners, we may receive order fulfillment information from them.
• Marketing Partners: Information about your potential interests or interactions with advertisements shown outside our website.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The legal bases for our processing include the performance of a contract, compliance with legal obligations, our legitimate business interests, and — where applicable — your explicit consent.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation and delivery coordination.
• To create and manage your account on our platform.
• To process payment transactions securely.
• To provide customer support, resolve disputes, and respond to your inquiries.
• To send you order confirmations, receipts, and transactional updates via email or SMS.
• To remember your preferences and past orders to improve your ordering experience.

3.2 Analytics and Service Improvement

• To analyze how users interact with our website and Services to identify areas for improvement.
• To conduct research and development to enhance our food offerings, website features, and overall user experience.
• To monitor and analyze trends, usage patterns, and activities in connection with our Services.
• To diagnose and fix technical problems, bugs, and security vulnerabilities.
• To measure the effectiveness of our marketing campaigns and promotional strategies.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and information about new menu items if you have opted in to receive such communications.
• To personalize your experience and deliver targeted advertisements based on your preferences and behavior.
• To conduct sweepstakes, contests, and promotional events that you have chosen to participate in.
• To request reviews, ratings, and feedback about your orders or our Services.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal obligations.
• To enforce our Terms of Service and other applicable agreements.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To protect the rights, property, and safety of Pizza Inn, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement agencies.

4. Sharing Your Information With Third Parties

We do not sell, trade, or rent your personal information to unaffiliated third parties for their own direct marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party vendors and service providers to assist us in operating our website and delivering our Services. These parties are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. They may include:

• Payment Processors: Companies that process credit and debit card transactions on our behalf (e.g., Stripe, Square, or similar providers).
• Delivery and Logistics Partners: Third-party delivery services that fulfill food orders and manage last-mile logistics.
• Cloud and Hosting Providers: Companies that provide server infrastructure, data storage, and related cloud services.
• Email and Marketing Platforms: Providers that manage our email campaigns, SMS communications, and marketing automation.
• Analytics Providers: Companies such as Google Analytics that help us understand user behavior and website performance.
• Customer Support Tools: Platforms that help us manage customer service requests and communication.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service and protect our rights and property.
• Protect the personal safety of users of our Services or the public.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect Pizza Inn against legal liability.

4.3 Business Transfers

In the event that Pizza Inn undergoes a merger, acquisition, sale of all or a portion of its assets, or other business reorganization, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have regarding your information.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, and other lawful purposes.

5. Data Security

We take the security of your personal information very seriously and implement a range of technical, organizational, and physical measures designed to protect your data from unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive payment data is encrypted using industry-standard protocols.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. We enforce strong password policies and multi-factor authentication where applicable.
• Secure Payment Processing: We work with PCI-DSS compliant payment processors to handle payment card information. We do not store raw payment card data on our own systems.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses in our systems.
• Incident Response: We maintain an incident response plan to detect, contain, and respond to potential data breaches in a timely and effective manner.
• Employee Training: Our staff receive regular training on data privacy best practices and information security protocols.

6. Your Privacy Rights

Depending on your location — particularly if you are a resident of California or another U.S. state with comprehensive privacy legislation — you may have specific rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you in the 12 months preceding your request.
• Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction, comply with a legal obligation, or detect security incidents).
• Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties. To exercise this right, you may contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary for providing our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, you may exercise the following rights with respect to your personal information:

• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request that we update or correct inaccurate personal data.
• Right to Deletion: Request that we delete your personal information from our systems, subject to legal and operational requirements.
• Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzainn-new.rest

We will respond to your request within 45 days of receipt. If we need additional time to process your request, we will notify you in writing within the initial 45-day period. We may require you to verify your identity before processing your request to protect your information from unauthorized access.

7. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze site traffic, and support our marketing efforts.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You may manage or disable cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For detailed information about managing cookies, please refer to your browser's help documentation. You may also opt out of Google Analytics tracking by visiting Google Analytics Opt-Out.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information, unless we are legally required to retain it for a longer period.

9. Children's Privacy

We do not knowingly market to, solicit information from, or collect personal information from children under the age of 18. Our website, pizzainn-new.rest, is not directed at minors, and we do not knowingly allow minors to register for accounts or place orders through our platform.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected personal information from or about a child, please contact us immediately at [email protected].

Parents and guardians who believe their child has provided us with personal information without their consent are encouraged to contact us so that we can take appropriate remedial action.

10. International Data Transfers

Pizza Inn is based in the United States, and your information is primarily stored and processed within the United States. However, in the course of providing our Services, we may transfer your personal information to service providers or business partners located in other countries, which may have different data protection laws than those in your jurisdiction.

When we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Entering into contractual agreements with the receiving party that require them to protect your data to at least the same standard as required in the United States.
• Relying on adequacy determinations or similar mechanisms recognized by relevant regulatory authorities.
• Implementing standard data protection clauses or model contract clauses as approved by relevant authorities.

By using our Services, you acknowledge and consent to the transfer of your information to the United States and, potentially, to other countries as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Pizza Inn. This Privacy Policy does not apply to those third-party platforms. We strongly encourage you to review the privacy policies of any third-party sites you visit. We have no control over, and assume no responsibility for, the content, privacy practices, or policies of any third-party sites or services.

Third-party services that may be integrated with our website include, but are not limited to, social media sharing features, embedded maps (e.g., Google Maps), payment processors, and customer review platforms. Each of these third parties operates under its own privacy policy and data practices.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to DNT browser signals or similar mechanisms. However, you may opt out of certain tracking activities by managing your cookie preferences (see Section 7) or contacting us directly.

13. Your Choices and Opt-Out Options

We respect your choices regarding your personal information. The following options are available to you:

• Marketing Emails: You may unsubscribe from our marketing and promotional emails at any time by clicking the "unsubscribe" link at the bottom of any such email, or by contacting us at [email protected]. Please note that you will continue to receive transactional emails related to your orders even after unsubscribing from marketing communications.
• SMS Marketing: If you have opted in to receive SMS messages from us, you may opt out at any time by replying "STOP" to any SMS message you receive from us.
• Account Information: You may update, correct, or delete certain account information by logging into your account on our website or by contacting us directly.
• Cookies: You may manage your cookie preferences through your browser settings or by contacting us. See Section 7 for more details.
• Personalized Advertising: You may opt out of interest-based advertising through the Network Advertising Initiative (NAI) at networkadvertising.org or the Digital Advertising Alliance (DAA) at aboutads.info.

14. How to File a Complaint

We take privacy complaints seriously and are committed to resolving any concerns you may have about our handling of your personal information. If you have a privacy-related concern or complaint, we encourage you to contact us first so that we can work to resolve the issue.

14.1 Contact Us Directly

Please reach out to us with any questions, concerns, or complaints about our privacy practices:

• Email: [email protected]
• Website: pizzainn-new.rest

We will acknowledge receipt of your complaint within 5 business days and aim to provide a substantive response within 30 days of receipt.

14.2 Filing a Complaint With Regulatory Authorities

If you are not satisfied with our response or believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and privacy laws at the federal level. You may file a complaint at reportfraud.ftc.gov or call 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: California residents may also contact the California Attorney General's Office regarding privacy rights at oag.ca.gov/privacy.
• State Attorney General Offices: Residents of other U.S. states may contact their respective state attorney general's office for consumer protection and privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or the Services we offer. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website at pizzainn-new.rest with a new "Last Updated" date.
• Sending an email notification to the email address associated with your account (where required by law or where we deem appropriate).
• Displaying a prominent notice on our website homepage for a reasonable period following the update.

Your continued use of our Services after the effective date of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Legal Basis for Processing

Consistent with applicable U.S. federal and state privacy laws, including the FTC Act and CCPA/CPRA, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill your food orders, provide our Services, manage your account, and perform other contractual obligations.
• Legal Compliance: Processing necessary to comply with applicable laws, regulations, and legal obligations.
• Legitimate Business Interests: Processing conducted for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring network security, provided these interests do not override your privacy rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

17. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is dedicated to addressing your inquiries promptly and thoroughly.

We are committed to working with you to obtain a fair resolution of any privacy concern you may have. All privacy-related requests will be handled in accordance with applicable law and our internal privacy procedures.